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TERMS OF SERVICES

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1. Ordering: By placing an order with True Amor, you agree to our terms and conditions, including our policies on refunds and cancellations.

 

2. Accuracy: We strive to ensure all information, including pricing and availability, is accurate. In the event of an error, we reserve the right to correct it and inform you promptly.

 

3. Communication: We may contact you via email or phone regarding your order status, delivery updates, or promotional offers.

 

4. Cancellation: Orders for standard items can be cancelled within 24 hours of placement. Contact us promptly for cancellations.

 

REFUND POLICY

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1. Returns: Please inspect your order upon receipt. For damaged or incorrect items, contact us within 48 hours for assistance. After this initial period, the return window closes.

 

2. Refunds: Refunds for eligible returns are processed back to the original payment method within 7 business days after receiving returned items.

 

3. Non-refundable (General): Customized items, including flower arrangements, and event bookings are non-refundable once confirmed. This includes orders canceled after the initial 48-hour inspection period or due to customer change of mind.

 

EVENT REFUND POLICY

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1. Cancellation Timeline: 

   - Cancellations made more than 30 days prior to the event date are eligible for a full refund.
   

- Cancellations made between 15 - 30 days prior to the event date are eligible for a 50% refund.
   

- Cancellations made within 15 days (day 1 - 15) prior to the event date are not eligible for a refund.

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2. Refund Process: Refunds will be processed back to the original payment method within 7 business days after confirmation of cancellation.

 

3. Non-refundable (Events): Deposits or payments made for event bookings are non-refundable after the cancellation window has closed. This policy ensures fairness and allows us to allocate resources effectively.

 

4. Changes and Rescheduling: We understand that unforeseen circumstances may arise. Please contact us as soon as possible to discuss rescheduling options. We will make every effort to accommodate changes based on availability and feasibility.

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PRIVACY AND SAFETY

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1. Data Protection: We respect your privacy and protect your personal information. Your data is used only for order processing, delivery, and communication purposes.

 

2. Security: Our website and payment systems are secured to protect your information during online transactions.

 

3. Third Parties: We do not sell or share your personal information with third parties without your consent, except as required by law or for order fulfillment purposes.

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PAYMENT METHODS

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1. Accepted Methods: We accept major credit cards and cash for in-person purchases and events.

 

2. Online Payments: Secure online payments are processed through our website, ensuring your financial information is protected.

 

3. Payment Terms: Payment is due at the time of order placement for events and online purchases. For event bookings, a deposit may be required to secure your date.

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