TERMS OF SERVICE

 

1. Ordering: By placing an order with True Amor, you agree to our terms and conditions, including our policies on refunds, cancellations, and other related matters.  

 

2. Accuracy: We strive to ensure that all information, including pricing and product availability, is accurate. In the event of an error, we reserve the right to correct it and inform you promptly.  

 

3. Communication: We may contact you via email or phone regarding your order status, delivery updates, or promotional offers.  

 

4. Cancellation: Orders for standard items can be canceled within 12 hours of placement. To cancel, please contact us promptly after placing your order.  

   If the cancellation period has expired and you still need to cancel, please reach out to us. While we may not be able to process a refund, we will do our best to assist you and explore any available options.

 

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REFUND POLICY  

 

1. Returns: Please inspect your order immediately upon receipt. For any damaged or incorrect items, contact us within 12 hours to initiate a return. After this period, we can no longer process returns.  

 

2. Refunds: Refunds for eligible returns will be processed back to the original payment method within 7 business days after we receive the returned items.  

 

3. Non-Refundable Items: Customized items, including flower arrangements, and event bookings are non-refundable once confirmed. This includes cancellations made after the initial 12-hour inspection period or due to a change of mind by the customer.  

 

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EVENT REFUND POLICY  

 

1. Cancellation Timeline:  

   - Cancellations made more than 30 days prior to the event date are eligible for a full refund.  

   - Cancellations made between 15 to 30 days prior to the event date are eligible for a 50% refund.  

   - Cancellations made within 15 days (days 1–15) of the event date are not eligible for a refund.  

 

2. Refund Process: Refunds will be processed back to the original payment method within 7 business days after the cancellation has been confirmed.  

 

3. Non-Refundable (Events): Deposits or payments made for event bookings are non-refundable after the cancellation window has passed. This policy ensures fairness and allows us to allocate our resources effectively.  

 

4. Changes and Rescheduling: We understand that life can be unpredictable. If changes or rescheduling are necessary, please contact us as soon as possible. We will do our best to accommodate changes based on availability and feasibility.  

 

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PRIVACY AND SAFETY  

 

1. Data Protection: We respect your privacy and are committed to protecting your personal information. Your data is used solely for order processing, delivery, and communication purposes related to your transactions with True Amor.  

 

2. Security: Our website and payment systems are secured to ensure that your information is protected during online transactions.  

 

3. Third Parties: We do not sell or share your personal information with third parties, except as required by law or for the purposes of fulfilling your order.  

 

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PAYMENT METHODS  

 

1. Accepted Methods: We accept major credit cards, Venmo, PayPal, and cash for in-person purchases and event bookings.  

 

2. Online Payments: Secure online payments are processed through our website, ensuring that your financial information is protected.  

 

3. Payment Terms: Payment is due at the time of order placement for both events and online purchases. For event bookings, a deposit may be required to secure your date.